TL;DRA customer's stated date for paying an overdue invoice, which pauses reminders until then.
When a customer replies with a date, the cadence should stop nagging. A promise to pay records the date on the invoice, holds dunning, and resumes it if the date passes without cash.
Where it happens in Sonic
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See it on your contracts
A walkthrough on the agreements and files you actually bill from — not a slide deck.